Return & Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. Please review our policy below.

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Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at care.mobileinkart@gmail.com.

Please note that returns will need to be sent to the address we provide after you contact us.

Important: If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care.mobileinkart@gmail.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at care.mobileinkart@gmail.com.

Return Request

Contact us within 7 days of receiving your item

Return Approved

We'll send you a return shipping label

Inspection

We inspect the returned item

Refund Processed

Refund issued to original payment method within 10 business days

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Frequently Asked Questions

What is your return window? +

We offer a 30-day return policy from the date you receive your item.

What condition should my return be in? +

Items must be in the same condition as received - unworn/unused, with original tags and packaging.

How long do refunds take to process? +

Once approved, refunds are processed within 10 business days, though your bank may take additional time to post the refund.

What if I receive a damaged item? +

Contact us immediately at care.mobileinkart@gmail.com with photos of the damage, and we'll resolve the issue promptly.